Services

Customer Relationship Management (CRM)

Smarter Customer Management for Growing Businesses

 

CRM Solutions by NiWebmaster

At NiWebmaster, we understand that managing customers, leads, and operations is key to business success. That’s why we offer a powerful, self-hosted Customer Relationship Management (CRM) system tailored for businesses, freelancers, and teams of any size. With a clean, modern interface and advanced functionality, our CRM helps you stay organized, build stronger relationships, and improve overall business performance.

Why Choose NiWebmaster CRM?

NiWebmaster CRM is more than just software—it’s a complete business solution. Here’s how we help you manage and grow:

  • Built-in support desk with ticket tracking, prioritization, and auto-import from email

  • Set internal notes, assign tickets to departments, and ensure fast customer response

  • Give your clients their own secure dashboard to view invoices, contracts, tasks, and more

  • Communicate, share files, and send updates in one unified space

  • Automate your billing cycles with recurring invoices and expenses

  • Get reminders and status updates for overdue invoices or contracts

  • Create, manage, and send professional contracts in PDF format

  • Track customer responses and set up alerts for renewals and expirations

  • Accept payments via PayPal, Stripe, and more in multiple currencies

  • Integrate with popular tools to streamline operations

Core Features of NiWebmaster CRM

📌 Task & Staff Management

  • Assign, track, and follow up on tasks across departments

  • Add task followers, comments, attachments, and timelines

📌 Surveys & Feedback

  • Create and distribute customer or staff surveys

  • Use insights to improve services and boost satisfaction

📌 Customization & Branding

  • Match the CRM interface with your company colors and logos

  • Use custom fields to store extra data for clients, leads, and tasks

📌 Calendar & Events

  • Centralized calendar with project milestones, meetings, and reminders

  • Staff-based visibility and access permissions

📌 Real-Time Reporting

  • Sales, expenses, client performance, and lead conversion reports

  • Visual dashboards and exportable insights

📌 Automation & Reminders

  • Schedule staff and client reminders via email or in-app

  • Recurring tasks and workflows for repeated processes

📌 Security & Backups

  • Encrypted sensitive data to keep your information secure

  • Automated database backups to avoid data loss

Advanced CRM Tools

  • Knowledge Base: Create articles for customers and staff to reduce support load

  • Custom Roles & Permissions: Define who can access and edit specific areas

  • Media Library: Organized file storage by user or project

  • Google reCAPTCHA: Secure login and form submissions

  • Multi-language Support: Serve customers across regions

  • Mobile-Friendly: Access your CRM from phones and tablets with a fully responsive layout

  • Activity Logs: Track every action made by staff for accountability

  • To-Do Lists: Personal task boards for every team member

  • Internal Announcements: Share company updates directly from the CRM

Industry-Ready & Scalable

Whether you're managing sales, support, marketing, or operations, NiWebmaster CRM adapts to your workflow. We offer industry-specific customizations for:

  • E-commerce

  • Freelancers & Agencies

  • SaaS providers

  • Real Estate & Property Management

  • Educational Institutions

  • Service-based businesses

Why NiWebmaster?

🌐 Fully Self-Hosted – Your data stays under your control
🔧 Customized Setup – We tailor the system to your business flow
💬 24/7 Support – Assistance whenever you need it
💼 Enterprise Features at SMB Pricing – Affordable CRM that scales with you

Ready to Power Your Business?

NiWebmaster CRM gives you complete visibility into your customers, projects, and finances. From lead generation to invoicing to customer support, everything is centralized and efficient.

Contact us today to schedule a demo or get started with your customized CRM solution.

Have Any Question

If you have any questions or need further assistance, feel free to reach out to us. We’re here to help you every step of the way.